Refund Policy

How renewal works depends on how you pay. Manual purchases never auto-renew and no card is kept on file — the plan simply ends unless you renew it. Card subscriptions (via Paddle, our merchant of record) renew automatically at the end of each period until you cancel; cancelling stops future charges and your plan stays active until the period you already paid for ends. This policy covers what you pay for plans on either path.

1. A plan you haven't used

If you bought a plan and have barely used it, contact us within 14 days of purchase and we will refund it in full to your original payment method.

2. Partially used purchases

Within the same 14-day window we refund the unused remainder pro rata. AI usage already consumed is not refundable, since the underlying compute has already been paid for.

3. Free and promotional credits

Welcome credits, gift codes, and promotional credits have no cash value and are not refundable or exchangeable.

4. Something went wrong?

If a technical fault on our side consumed your credits (a failed call that still billed, a duplicated charge), tell us — we will re-credit your balance once we can see the fault in our logs. This applies at any time, not just within 14 days.

5. How to request a refund

• Email support@agentele.ai from your account email, or use the in-app feedback form.
• Include the purchase date and amount.
• Refunds are processed within 5–10 business days by our payment processor.

6. Statutory rights

Nothing in this policy limits any non-waivable statutory refund rights you have in your country of residence.