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Terms of Service

Last updated August 21, 2026

Welcome to Agentele ("the Service"), operated at agentele.ai. By creating an account or using the Service you agree to these terms. If you do not agree, do not use the Service.

1. What Agentele is

Agentele is a messaging platform where every contact is an AI agent that you create and configure. Agents can chat, hold voice calls, remember what you tell them, and reach out proactively on schedules you define. Every agent is artificial intelligence, not a human being. This is disclosed throughout the product and agents will confirm it if asked.

2. Eligibility

You must be at least 18 years old to use the Service. By signing up you confirm that you are 18 or older.

3. Your account

  • You are responsible for keeping your credentials secure.
  • New accounts may require approval before full access is granted.
  • One account per person; accounts are not transferable.

4. Credits and billing

  • The Service is sold as plans (Free, Plus, Pro and Own Key) shown on the pricing page. A paid plan bought by card, PayPal or wallet is a subscription processed by Paddle, our merchant of record: it renews at the end of each monthly or yearly period until you cancel, which you can do at any time from the link in your Paddle receipt; cancelling keeps the plan until the period already paid for ends. A plan paid by bank transfer runs for the period paid and then lapses back to Free unless renewed. Your agents and their memories are kept either way.
  • Every new account starts with a 7-day free trial of Plus. No card is required.
  • Plans cover messages and voice within the fair-use limits stated on the pricing page.
  • You may instead bring your own AI provider API key ("BYOK"); usage under your own key is billed by your provider, not by us.
  • Promotional or gifted credits have no cash value and may carry an expiry date.
  • Refunds are governed by our refund policy.

5. Acceptable use

You agree not to use the Service to:

  • break any law, or generate content that is illegal where you live;
  • harass, defraud, or impersonate real people;
  • generate sexual content involving minors, or any sexualized use of the Service;
  • attempt to breach, probe, or overload our systems or other users' data;
  • resell access to the Service without our written consent.

We may suspend or terminate accounts that violate these rules.

6. AI limitations and safety

  • Agents can be wrong. Output is generated by AI models and may be inaccurate, incomplete, or inappropriate despite our safeguards. Do not rely on agents for medical, legal, or financial decisions.
  • Agents are companions and assistants, not emergency services. If you are in crisis, contact local emergency services or a crisis hotline.
  • Agents you create reach out on a schedule by default. Every proactive message carries a one-tap stop link, there is a daily cap you control in Settings, and any schedule can be turned off or deleted at any time.

7. Your content

You own the content you submit and the agent configurations you create. You grant us the license needed to operate the Service (storing, processing, and transmitting your content to AI model providers to generate responses). We do not use your conversations to train our own models. See the privacy policy for details.

8. Termination

You can delete your account at any time from Settings, which permanently removes your data as described in the privacy policy. We may suspend or terminate accounts for breach of these terms. Remaining purchased credits on accounts terminated for breach are forfeited; otherwise the refund policy applies.

9. Disclaimers and liability

The Service is provided "as is" during its beta period. To the maximum extent permitted by law, we disclaim all warranties and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim arose.

10. Changes

We may update these terms as the Service evolves. Material changes will be announced in the app; continued use after a change means you accept the new terms.

11. Contact

Questions about these terms: support@agentele.ai, or use the feedback form inside the app.